TURNING CUSTOMERS INTO RAVING FANS
"Thinking about purchasing my first home was obviously daunting, and at the same time, very intimidating, as I was totally clueless on the whole process. I was looking to work with a group who can provide me with some “hand holding” and to educate me about the industry and process of home loans. In this day and age, it is imperative that consumers and customers like me receive fast and friendly customer service. This means folks such as Michael and his team must work very efficient in order to retain current customers while winning new customers.
Michael advised me to meet him at his office for an introduction and to learn exactly what my plans and expectations were. After 20 minutes into our conversation, he was able to pre-approve me at a very reasonable rate! In addition to that, I walked out knowing 10 times more since he was able to carefully explain to me (in very simple terms) about the process. I also left his office with a carefully mapped out plan with numbers on how to successfully make this home buying experience work.
I was very fortunate, and was able to find a home within a month of inquiring about loans. My wife and I worked very closely with Anne Anderson. She is so personable, and you could tell that she cares about her clients! Like Michael, she is very patient and seems very happy to educate her clients for any questions they may have. She was also extremely responsive, something that was very imperative to me.
Again, I like to thank Michael and his team for the exceptional job. Our family of 6 (4 kids!) cannot be more thankful for their assistance! If you’re looking for the right group to work with for home loans, stop and call Mosaic! "
- Jackson D.
"Michael and his team have helped us three times with our loans. Each time they have been super professional, easy to reach, responsive with our (numerous) questions, and patient. I have recommend Michael to every single person who has asked me for a mortgage team, and I will continue to do so. They are truly a class act!"
- Christy B
"Mike and Anne and Patricia were great. They worked with myself and my agent, Richard Hebert, seamlessly. I have a different financial situation than most loan applicants (fixed income and retired) and they were able to identify and secure the proper loan for me. I’m now in my beautiful new home and thank my lucky stars for being introduced to Mike Aning and his crew at Mosaic."
- David C
"Michael Aning was the best. He made the scary business of procuring a loan simple, easy, and fast!! He actually went with me to deliver my offer which I believe made the sellers feel more confident. I don’t know of any other mortgage broker who would be willing to do this. I also really trusted him to make sure I could really afford my mortgage, property taxes, etc. And he got me a great deal on home owners insurance. Michael is professional, and is so knowledgeable. I would recommend him to everyone!!"
"I got in touch with Michael through a friend of mine back in 2013 but unfortunately our deal did not go through then. Since then I have had situations where I quickly wanted to check on rates or I had some questions w.r.t homes I might get into contracts with and in every interaction Michael was so patient answering all my questions and giving me many details without me having to probe much. I must say that for a first time homeowner, these details makes a huge difference and these are the things that establishes trust with the mortgage provider. I have worked with at least 3-4 real estate agents and 3-4 mortgage providers in my past, none coming close to Michael both in home ownership knowledge and in conveying them in layman terms to the customers. All this help, without even finishing off a deal with him. Michael, If there is a next time, without hesitation I know who to go to and please use this review as my small token of appreciation for all the timely help you have provided."
- Anu H.
"We recently moved to the Bay Area from Texas and were referred to Mike by our real estate agent. He exceeded our expectations as he responded to us to submit an offer at a 10-minute notice on a Sunday afternoon! His office picks up the phone on the first ring, and everyone is courteous, knowledgeable and professional. I would highly recommend him for real estate transactions."
- Arjun S.
"Mike and his team recently handled the mortgage side of my relocation. He was great at helping us think through options we had never considered in deciding how to best structure our loan, including tax consequences. Once we decided how to proceed, Kelly made the rest of the process very easy. I arranged the signing of the closing documents at a title company office close to my office and was pleasantly surprised to see that Mike drove across town to make sure everything was done correctly. Highly recommended!"
- Andrew F.
"Mike and his team helped me buy my house some years ago. He had great information on what I could afford – I realized I could afford more than I initially thought given his calculations. He made sure I would be able to make the payments and that I could live within my means.
When it was time to refinance, I turned to Mike. The customer service his office offers is second to none. I’ve referred friends to him and they’ve also given him glowing reviews. He’s knowledgeable, responsive and caring."
"I was referred to Mike by my real estate agent. I had just moved to California from Miami and was looking to buy a home and stop renting as soon as possible. Mike was just amazing. He was very professional, friendly and flexible with his schedule (which was very helpful for me). He did a good job of walking me through the process, providing advice and being available as we progressed on finding/purchasing a house.
The California housing market is crazy and so I really wanted to make sure I worked with a very competent, ethical professional who knows the local market and is great to work with. Mike is all of that."
- Alejandro C.
"Mike and his team (Anne, Patricia, etc) are amazing.
We are first time home buyers, and Mosaic was there for us almost a year before the actual loan to make sure we’ll have everything we need.
I was dreading the lender portion of the home buying (don’t remember last time when I had a good bank visit), but I was happy to find out that Mosaic is opposite of that – it’s like we had good friends on our side during the whole process.
Hours are flexible, Mike and group are very knowledgeable, and willing to spend time to listen and advise, and while lending business is about numbers we’ve never felt like a number. There’s lots of attention to detail and personal financial situation, which is really impressive. Those other 5-star Mosaic Yelp reviews that are gushing how awesome they are? 100% accurate - Mosaic should be benchmark for what 5-star experience is."
- Rudolf P.
"I really don’t think I would have been able to close on my house without the help of Mike and his team! Some reasons I’m 100% happy with my experience:
1) The situation with the house I purchased was very time sensitive with a lot of moving parts (as they always are) and Mike was very diligent about making sure things were moving along.
2) He really helped me weigh all the many options I was considering and make a decision I felt good about.
2) He does a great job explaining complicated concepts clearly.
3) I really needed to talk through some things after waking up in a panic around 7 AM on a Saturday and he met me at the office shortly after!
4) His team is SO friendly and patient, which really helps when you’re stressed out from the home buying process. They also respond to email/voice-mail very quickly.
5) Patient enough to meet me later in the evening after my commute from Palo Alto.
I ended up referring Mike to my close friend and he just put her in a beautiful home, too!"
- Lisa L.
"It simply does not get ANY better than Mike Aning and the entire Mosaic Mortgage Group Team. From day one I was treated with the utmost prompt, professional and informational service possible. They continually made me feel like a million dollar loan client, when in reality it was probably one of their smaller loans. I learned so much each time I met with them.
If you are in search for a GREAT Mortgage team that will Rock your World….look no further!!"
- DeeDee M.
"Mike and his team were awesome. Mike is very personable and explained everything to us. They definitely look out for the best interest of their clients, especially to us . They were able to get us a lower rate prior to closing and that made a big difference on our monthly payments. Also, Mike and his office worked hand in hand with our Realtor Brian Babcock that makes the process go smoothly. Mike and Brian are like brothers from a different mother :).
Seriously, If you are looking for any type of mortgage, whether it be for a first time home buyer, as an investor or refinancing, Mosaic Mortgage Group has a solution for your needs. Don’t just turn to any mortgage company – turn to Mosaic Mortgage and they’ll get it right for you the first time!
Thank you guys for making it easy for us. Keep up the great work!"
- Manny R.
"Michael was referred to us by an agent and he is the best mortgage professional we’ve ever encountered. We appreciated all the info and service his team provided. We had a couple minor hiccups, but Mike was quick to take ownership and address. We never had to worry about the ball dropping and he was very clear in explaining all our options. Very ethical, professional, competent, patient, and responsive – dedicated to our best interest. What more could you ask for? Thanks Michael for the guidance in working to refinance our home. We feel confident and are satisfied with the advice/info you provided."
- My R.
A division of American Pacific Mortgage Corporation. NMLS 1850. American Pacific Mortgage does not offer credit repair services.
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